Terms & Conditions of Sale – Tennis Camps

1. Purpose

1.1. The purpose of these Terms and Conditions of Sale (hereinafter referred to as “TCS”) is to regulate the rights and obligations of all parties involved in the online sale of sports training programs and/or other related services (hereinafter referred to as “Camp”).

1.2. Ljubicic Sport d.o.o. is the legal entity responsible for the Ljubicic Tennis Academy (hereinafter referred to as the “Academy”), with its registered office at Šestavina 17A, 51 551 Veli Lošinj.

1.3. By booking a Camp through this Website, the individual responsible for the booking (hereinafter referred to as the “Buyer”) enters a binding contract with Ljubicic Sport d.o.o. and accepts all the provisions stated below.

2. General Provisions

2.1. These Terms and Conditions of Sale (hereinafter referred to as “TCS”) govern the sale of Camp services related to the Camp program through the website Book a camp. The TCS form an integral part of the contract between the Buyer and the Seller of the services, namely the Academy.

2.2. By ticking the box “I accept the Terms and Conditions of Sale” prior to placing the order, the Buyer fully accepts and agrees to be bound by these TCS. The Seller, the Academy, reserves the right to modify the TCS at any time by publishing a new version on its website.

2.3. The applicable TCS are those in effect on the payment date of the order or the date of the first payment in the case of multiple payments.

2.4. The TCS can be accessed on the Company’s website at the following address: https://ljubicic.academy/terms-conditions-of-sale.

3. Online Booking

3.1. If booking on behalf of a third-party minor, the Buyer certifies to either be the legal representative of the child or to have the consent of a legal representative of the child. For third-party bookings on behalf of adult or minor participants in the Camp program, the Buyer consents to the following:

3.1.1. Provide a first and last name as a reference during the booking process. The named individual must be at least 18 years old and is considered responsible for that specific booking.

3.1.2. Accept the TCS and assume responsibility for the booking on behalf of the participant(s) included in the booking.

3.1.3. Accept the responsibility for sending and receiving all communication (including modifications and cancellations of the booking) from the Academy or the Academy’s suppliers relating to the booking, on behalf of all the participants included in the booking.

3.1.4. If the person responsible for the booking is not a participant, agree to provide the Academy, upon request, with the contact information of the participant stated in the booking, whom the Academy may contact to inform them of any changes, including cancellations or amendments to the booked Camp program.

3.1.5. Be entitled to a refund, if applicable, and ancillary costs or compensation related to the booking.

3.1.6. Confirm that all other participants stated in the booking may make subsequent changes to it, after answering the security questions regarding data protection and confirming their awareness and ability to do so. The Academy will not be liable for implementing modifications if consent has not been provided.

3.2. No minor participant shall be able to change the booking once it is finalised.

4. Description of the Programmes and Services

4.1. The Academy offers two camp options, namely the Intensive and Half-day tennis camp programs lasting a maximum of 6 days (Mondays to Saturdays). A comprehensive program description, which includes the nature of training and the total hours of tennis and fitness sessions, is accessible on the Academy’s website under the “Programs” section.

4.2. Camps are organised into groups based on the Participant’s tennis and fitness performance level, which will be evaluated by the Academy’s coaches on the first day of the Camp.

4.3. The Academy agrees to fulfil the Participant’s requirements for the duration of the Camp, specifically regarding tennis and fitness physical training according to the chosen plan during the time of booking.

4.4. The training schedule of the Camp, in terms of the number of hours for tennis and fitness training, as well as the timetable, is subject to change. The training schedule for each day of the Camp is communicated to the participants the evening before the daily training program.

4.5. Please note that prior to the first training session at the Ljubicic Tennis Academy, we are not provided with detailed information regarding the skill levels of individual players. During the initial training, players are grouped based on age and subsequently assessed to determine their tennis proficiency. 

While we strive to create balanced groups, we cannot guarantee that all players within a group will have the exact same tennis level. We understand that each player has unique abilities and areas of development.

The Academy maintains a maximum group size of four players for optimal training conditions. However, in rare situations where circumstances may require adjustments, such as special training sessions or specific coaching requirements, the group size may slightly exceed the usual limit.  

Please be aware that the placement of players in groups is at the discretion of the Academy, and no refunds will be issued solely based on dissatisfaction with the assigned group. However, we assure you that the Academy always endeavors to place each player in a suitable and appropriate group based on their skill level and abilities.

4.6. The Academy’s facilities are situated within Vitality Hotel Punta in Veli Lošinj. As part of our commitment to providing a seamless experience, we highly recommend considering the accommodation options offered by our esteemed partner, Lošinj Hotels & Villas (LH&V). The Buyer can book accommodation in Vitality Hotel Punta through the website Book a camp. All other accommodation options are available upon request through our Contact form.

4.7. The Academy offers additional services which are not included in the camp program, such as stringing, massage/physio treatment, additional fitness sessions, transportation, and tournament attendance. These services are available at an extra cost and are subject to availability.

5. Extras

The below-listed extras will be offered on the booking website upon availability. If additional services cannot be reserved online, the Buyer can contact an authorised member of the Academy’s staff via email at [email protected], in order to check the availability, reserve a time slot and process the payment. 

5.1. Stringing services: Available upon request at the LJUBICIC TENNIS ACADEMY Pro Shop located on the Academy premises.

5.2. Massage / Physiotherapy treatment: Different types of massages and specialised physiotherapy sessions are available upon request, at an extra cost and are subject to availability. 

5.3. Additional fitness sessions: Available upon request, at an extra cost and are subject to availability.

5.4. Other services: Additional services will be published on the Academy’s website upon availability.

6. Risk of Injury

6.1. The Participant, along with the Parent or Responsible third party, is responsible for ensuring that the Participant is physically fit and capable of participating in sporting activities. No refunds will be issued due to the Participant’s inadequate physical fitness to engage in any part of the Camp.

6.2. It is important to acknowledge that the Camp involves physical activities that inherently carry a risk of accidents and injuries. The Participant, along with the Parents and/or Responsible third parties, assumes the responsibility to ensure that the Participant is in good health and does not have any medical conditions that may increase the risk of injury or physical harm. By confirming a Booking, the Participant and Parent or Responsible third-party consent to the possibility of reasonably foreseeable injuries that may arise from participating in Camp activities.

6.3. The Participant, Parents, or Responsible third party must inform the Academy of any physical or mental conditions that may require special attention or affect the Participant’s ability to participate in the Camp. This information will enable the Academy to assess the Participant’s suitability for the Camp and make any necessary reasonable adjustments to accommodate their physical or mental needs during participation.

6.4. If a Participant arrives at the Camp with an undisclosed or incompletely disclosed medical condition, or if the such condition becomes apparent during the Camp, or if the Participant’s medical history has not been adequately disclosed to the Academy to enable an informed judgement regarding their fitness for the Camp, the Academy reserves the right to refuse the Participant’s entry into the Camp program or require the Participant to leave the Camp, as deemed appropriate. In such cases, the Participant is not entitled to a refund. 

7. Medical Treatment

7.1. Participants, along with Parents or Responsible third parties, must not conceal any condition that may pose a significant risk during sports activities. Participants and/or Parents or Responsible third parties shall be held responsible for any such actions. Participants, Parents or Responsible third parties hereby grant authorisation to the Academy to take necessary actions in the event of hospitalisation or surgery.

7.2. In the event of an injury sustained during sports activities at the Academy, the Academy will provide treatment to the Participant within the capabilities of its facilities. Injuries that occurred prior to the Camp, such as overexertion, fatigue, or general aches, do not warrant treatment by the Academy. Any necessary consultations with healthcare services for pre-existing injuries will be the responsibility of the Participant and billed accordingly.

8. Rules of Conduct

8.1. All participants are required to arrive on time for each training session.

8.2. The use of mobile phones on the court and in the fitness area is strictly prohibited.

8.3. Participants must change their training shoes before entering hotel facilities after training on clay courts.

8.4. Only authorised personnel are allowed in the air domes or tennis hall during practice sessions. Parents or other accompanying third parties may consult with coaches for feedback after practice.

8.5. Interfering with practice by making comments, directly engaging with participants (players), or entering the courts is not allowed.

8.6. Any damage to or misuse of facilities, both on and off the courts, is strictly prohibited.

8.7. Violent, rude, or threatening behaviour will not be tolerated.

9. Pricing and Invoicing Policy

9.1. The prices are stated in euros (EUR).

9.2. The prices stated on the online booking form and related invoices include the applicable Value Added Tax (VAT) for the specific service.

9.3. The total cost of accommodation does not include the residence tax and registration fees. These charges, along with any additional services offered by the accommodation provider, must be paid by the Participant directly at the hotel reception upon check-out.

9.4. The quoted prices for the Camp(s) and accommodation are not guaranteed until the full payment has been made.

9.6. To secure Camp and accommodation bookings, payment must be made by the due date specified on the invoice.

9.7. Acceptable methods of payment are outlined in section 10 of the TCS.

9.8. Upon a successful payment of the Camp, the Buyer will receive a Confirmation of Payment and a Pre-stay Letter. Subsequently, the Academy will issue an invoice for the paid advance. Once the booked services are fulfilled, the Academy will provide the Buyer with the final invoice.

10. Terms of Payment

10.1. We accept the following credit cards: MasterCard, Maestro, Visa, Diners and Discover, as well as payments through Google Pay.

10.2. The credit card or online payment account will be charged for the total amount according to the terms of the placed order.

10.3. The credit card or online payment account will be charged in the currency shown on the Proposal/Proforma Invoice and issued Invoice.

10.4. Your personal information, including your credit card and online payment account details, is fully protected. The data transfer takes place on a secure server.

10.5. Refunds to the credit card are subject to the following conditions:

10.5.1. Refunds can be requested within the deadline defined in section 11 of the TCS.
10.5.2. Approved refunds will be processed in the same manner as the original payment.
10.5.3. In the event that it is not possible to charge the credit card, the Academy reserves the right to cancel orders.

11. Cancellation and Refund Policy

11.1. Cancellations must be submitted in writing to the email address: [email protected].

11.2. The cancellation policy for Camp programs (Intensive and Half-day) is as follows:

11.2.1. If the Buyer cancels more than 30 calendar days prior to the start date of the Camp, they are entitled to a refund of 75% of the total Camp cost.
11.2.2. If the Buyer cancels between 15 and 30 calendar days before the start date of the Camp, they are entitled to a refund of 50% of the total Camp cost.
11.2.3. If the Buyer cancels less than 15 days from the start date of the Camp, they are not eligible for any refund.

11.3. In the event of justifiable and verifiable reasons for cancelling the Camp during its duration, the Buyer is entitled to a Voucher for tennis and fitness training. The value of the Voucher is equal to the proportion of the cancelled days and is valid for 365 days from the date of cancellation.

11.4. Severe or unfavourable weather conditions do not justify the cancellation of the booked Camp and do not warrant a refund. If outdoor training sessions cannot take place due to unfavourable weather conditions, the Academy will offer the Participant the option of playing on indoor courts. In such cases, the agreed-upon training volume may differ, and the Academy reserves the right to modify the Participants’ schedules and allow more players per court than usual during a training session.

11.5. In the event of exceptional events or force majeure that make it impossible to continue with the booked Camp, the Academy is not obliged to refund fees already paid. However, the Academy will make every effort to find a satisfactory alternative to remedy the situation as quickly as possible.

11.6. The Academy reserves the right to remove any Participant who, in the opinion of Academy staff, is not physically or mentally capable of safely participating in the booked Camp program.

11.7. Separate and special conditions apply to cancellations and refunds for accommodation booked through the Academy:

11.7.1. If the Buyer cancels 15 days prior to the accommodation arrival date, they are entitled to a full refund of the total accommodation cost.
11.7.2. If the Buyer cancels within the 15-day period prior to arrival, they are not eligible for any refund.

For refund requests feel free to contact us at: [email protected]

Head office: Šestavina 17a, Veli Lošinj, Croatia
Int. VAT n.: HR 85422457143

12. Complaints

The Academy strives to ensure the highest quality camp experience for its Participants. However, if you are not satisfied, please inform us through our Contact form.

Our dedicated staff will make every effort to address your complaint in a timely manner, within a maximum of 30 days.

13. Liability

13.1. The Academy, including its owner(s), director, employees, coaches, volunteers, officials, participants, agents, sponsors, owners/operators of the facilities where the programs take place, and representatives (collectively referred to as “the Academy”), shall not be held responsible for any injury, personal injury, accidents, damage, property damage, expense, theft, loss of income, or any other kind of loss or harm suffered by the Participant during or as a result of the programs, regardless of the cause, including negligence on the part of the Academy.

13.2. Participants are responsible for their own insurance coverage, including liability insurance. This applies to both program participants and their parents or accompanying third parties.

13.3. Any damage to property that occurs during the Camp or while staying in the Academy will be the financial responsibility of the Participant, Parent, or other Responsible third parties.

13.4. All rights, including translations, reproductions, and reprints of training materials, even in part, are reserved. No reproductions may be made without the written permission of the Academy.

14. Personal Data Protection

14.1. The Academy processes the personal data of the Buyer and Participant, as well as the contact details provided during the online booking process, only when necessary for the provision of services, based on the legitimate interests of the Academy, or when the Participant and/or provided contacts have provided personal data or given consent for the processing of personal data.

14.2. Access to your personal information is limited to employees of the Academy. However, employees of legal entities that provide services and software support to us, such as SAOP Hrvatska, JADRANKA TURIZAM d.o.o., Neolab d.o.o. and Bornfight Studio, may also have access to personal data.

14.3. The Academy, represented by the company LJUBICIC SPORT d.o.o. with its registered seat at Šestavina 17A, Veli Lošinj, is responsible for the processing of personal data.

14.4. The Buyer and Participant have the following rights regarding the processing of personal data. To exercise these rights, please contact Academy employees via email: [email protected].

14.5. Rights of the Player:

14.5.1. Right to access personal data
14.5.2. Right to rectification of personal data
14.5.3. Right to the erasure of personal data
14.5.4. Right to restrict processing of personal data
14.5.5. Right to data portability
14.5.6. Right to object to the processing of personal data
14.5.7. Right to withdraw consent (if applicable)
14.5.8. Right to lodge a complaint with the Personal Data Protection Agency

14.6. The Personal Data Protection Agency can be contacted at Selska cesta 136, Zagreb, Croatia (https://azop.hr/kontakt/) for filing a complaint regarding the processing of personal data.

15. Data Processing Content

15.1. By booking the Camp program, the Participant, Parents, or Responsible third parties confirm that they are familiar with and agree to the terms of personal data processing and provide their consent as follows:

15.1.1. Consent to the staff of the Academy and third parties hired by the Academy to photograph or record videos of the Participant during their participation in the Camp program.

15.1.2. Consent for the employees of the Academy to use photographs and videos of the Participant taken by third parties during their participation in the Program.

15.1.3. Consent for the use of photos and/or videos of the Participant taken during their participation in the Camp program for promotional purposes without further consent, notices, consents, or fees. These photos or videos may be published on the Academy’s own online channels (newsletter, website, Facebook, Instagram, and other social networks), print media, and third-party online channels (e.g., online newspaper portals).
The photos and videos will be made public for the necessary period of promotion and will be available to a larger audience during that period (visitors to web channels and shared channels). They may be used for promotional purposes multiple times, for a maximum period of 10 years. During this period, the videos and photos may also be used for internal purposes (monitoring business progress, tracking the Participant’s progress, appearances, and attendance at events, etc.).

15.2. The data controller is the Academy, represented by LJUBICIC SPORT d.o.o. The Academy will use photographs or videos of the Participant only as long as the Participant agrees to such use or the Academy has a legitimate interest in such processing. The Participant may withdraw their consent at any time, free of charge, by sending a written request via email: [email protected].

15.3. However, even if consent is withdrawn, the Academy retains the right to continue processing the data if it has a legitimate interest.

15.4. The Participant also has other rights, including the right to object, the right to restrict processing, the right to erasure, the right to complain to the competent authority, etc.

16. Final Provisions

The Academy reserves the right to modify the Terms and Conditions of Sale at any time without prior notice.