Cancellation and refund requests must be submitted in writing to the email address: refund@ljubicic.academy.
The cancellation policy for all Camp programs is as follows:
- If the Buyer cancels more than 30 calendar days prior to the start date of the Camp, they are entitled to a refund of 75% of the total Camp cost.
- If the Buyer cancels between 15 and 30 calendar days before the start date of the Camp, they are entitled to a refund of 50% of the total Camp cost.
- If the Buyer cancels less than 15 days from the start date of the Camp, they are not eligible for any refund.
In the event of justifiable and verifiable reasons for cancelling the Camp during its duration, the Buyer is entitled to a Voucher for tennis and fitness training. The value of the Voucher is equal to the proportion of the cancelled days and is valid for 365 days from the date of cancellation.
Severe or unfavourable weather conditions do not justify the cancellation of the booked Camp and do not warrant a refund. If outdoor training sessions cannot take place due to unfavourable weather conditions, the Academy will offer the Participant the option of playing on indoor courts. In such cases, the agreed-upon training volume may differ, and the Academy reserves the right to modify the Participants' schedules and allow more players per court than usual during a training session.
In the event of exceptional events or force majeure that make it impossible to continue with the booked Camp, the Academy is not obliged to refund fees already paid. However, the Academy will make every effort to find a satisfactory alternative to remedy the situation as quickly as possible.
The Academy reserves the right to remove any Participant who, in the opinion of Academy staff, is not physically or mentally capable of safely participating in the booked Camp program.
The cancellation policy for booked accommodation is as follows:
- If the Buyer cancels 15 days prior to the accommodation arrival date, they are entitled to a full refund of the total accommodation cost.
- If the Buyer cancels within the 15-day period prior to arrival, they are not eligible for any refund.